Managed Terms of Service

These terms are between you and Kyrylo Silin PE, a sole proprietor registered in Ukraine and trading as Telebugs ("Telebugs", "we", or "us"). By starting a trial, buying a subscription, or using Managed Telebugs, you agree to them. If you act for an organization, you confirm that you may accept these terms for it.

These terms cover Managed Telebugs only. Self-hosted purchases use the Self-hosted Software License Agreement.

1. What you get

Managed Telebugs is a private Telebugs instance that we set up and run for you. We handle the server, product updates, routine maintenance, and backups. You choose an available region. We choose the provider and the exact location in that region.

Managed Telebugs does not include source code or direct server access. You may use it for your own organization while your subscription is active. You may not resell it.

2. Trial, payment, and refunds

The trial lasts 14 days. We require a payment card because every trial gets a private server. We do not charge you during the trial. Unless you cancel before it ends, your paid subscription starts automatically and renews monthly at the price shown at signup.

Paddle is our authorized reseller and merchant of record. It handles payments, taxes, receipts, and payment support. We do not receive your full card number.

If we fail to deliver the service or it is materially unavailable, ask us for a refund or credit. We review other refund requests case by case. Cancelling stops future renewals but does not automatically refund the current month. Mandatory consumer rights still apply. Paddle processes approved refunds.

3. Your account and data

You are responsible for your account, the people you invite, and keeping login details secure. Tell us promptly if you suspect unauthorized use.

Your data remains yours. You allow us to store, copy, transmit, back up, and process it only as needed to run, secure, maintain, and support your Managed instance. Our Data Processing Agreement covers personal data that we process for you. Our Privacy Policy covers account, website, order, and support data that we use for our own business.

Error reports may contain personal or confidential data. You decide what your apps send and must have the right to send it. Use Telebugs' filtering and scrubbing controls. Do not send card data, passwords, private keys, health records, or similarly sensitive data unless we have agreed in writing that the service is suitable for it.

4. Fair use

Do not use the service to break the law, harm others, send malware or spam, attack security, or disrupt Telebugs or another customer.

We do not charge per error, project, or teammate, but every server has limits. If your sustained use needs more capacity, we may ask you to move to a larger server or make reasonable technical changes. We will explain any price change before it applies.

5. Support and availability

We provide email support on business days. We work to keep the service available and backed up, but no online service is perfect. Maintenance, internet problems, provider failures, and events outside our control may cause downtime. There is no service-level agreement unless we agree to one in writing.

Telebugs helps you find application errors. It cannot promise to capture or keep every error and does not replace your own security, monitoring, incident response, or business continuity plans.

6. Cancellation and deletion

You may cancel at any time through Paddle or by contacting us. Your subscription stays active until the end of the paid month. Export your data before access ends. If you want to move to Self-hosted Telebugs, we will provide reasonable help with the export.

We delete remaining customer data within 90 days after access ends, unless the law requires us to keep it longer. Protected backups are deleted as they rotate out during that period.

7. Suspension

We may suspend the service for failed payment, a serious breach of these terms, or an immediate legal or security risk. When practical, we will tell you first and give you time to fix the problem.

8. Ownership and confidentiality

Telebugs, its software, design, documentation, and trademarks remain ours. Your data remains yours. Each party will protect the other's non-public information and use it only for this agreement, unless the information is already public, was obtained lawfully elsewhere, or must be disclosed by law.

9. Liability

To the extent the law allows, the service is provided without implied warranties. Neither party is liable for indirect or consequential loss, including lost profits, revenue, goodwill, or business opportunity. Our total liability for Managed Telebugs is limited to what you paid for it in the 12 months before the claim. These limits do not apply to fraud, willful misconduct, or anything the law does not allow us to limit.

10. Changes and general terms

We may update these terms. If a change materially affects an active subscription, we will give reasonable notice. You may cancel before the change applies. Urgent legal or security changes may take effect sooner.

Ukrainian law governs these terms, without taking away mandatory consumer rights in your country. If one part cannot be enforced, the rest still applies. Questions can be sent to [email protected].