Privacy Policy

Telebugs is operated by Kyrylo Silin PE, a sole proprietor registered in Ukraine ("Telebugs", "we", or "us"). This policy explains what personal data we handle when you visit our website, contact us, buy Self-hosted Telebugs, or use Managed Telebugs. Contact us at [email protected].

1. The two roles we have

We are the data controller for our website analytics, customer accounts, orders, and conversations with you. This means we decide why and how to use that data.

For error data that a customer sends to Managed Telebugs, the customer is normally the controller and Telebugs is its processor. We use that data only to provide the service and follow the customer's instructions. Our Data Processing Agreement covers this work. If an error report contains your personal data, contact the customer that sent it to us first.

2. What we collect

• Website: Our self-hosted Plausible Analytics shows visits, referring pages, outbound clicks, approximate location, device, browser, and operating system. It does not use analytics cookies or targeted advertising.
• Orders: Paddle may give us your name, email, organization, country, order, tax, subscription, and transaction details. Paddle handles your full card details.
• Managed accounts: We use names, email addresses, IP addresses, login and security records, project settings, support messages, and service logs.
• Managed error data: This may include error messages, stack traces, request data, IP addresses, user IDs, tags, source maps, attachments, and anything else the customer chooses to send.
• Support: We receive your contact details and anything you put in a message to us.

Please do not send secrets or sensitive production data to support unless it is necessary and we have agreed on a safe way to receive it.

3. Why we use it

We use personal data to provide accounts, trials, purchases, downloads, subscriptions, updates, backups, and support; secure and maintain the service; understand whether our website is useful; communicate with you; and meet legal, tax, and fraud-prevention duties.

Our legal basis depends on the situation. It may be our contract with you, steps you ask us to take before a contract, our legitimate interest in running and securing Telebugs, a legal duty, or your consent.

4. Who we share it with

We share data only when needed with Paddle, infrastructure and backup providers, email providers, professional advisers, or authorities when the law requires it. Hetzner Online GmbH currently hosts Managed Telebugs. We do not sell personal data, use it for targeted advertising, or use customer error data to train general-purpose AI models.

5. Self-hosted Telebugs

Error data in Self-hosted Telebugs stays on infrastructure chosen by its operator. We do not receive it just because someone uses the software. We may receive purchase, license, download, update, and support data, or information a customer deliberately sends us for support.

6. Storage, transfers, and security

We keep account and order data for as long as needed to provide the service and meet tax, accounting, fraud-prevention, and legal duties. Managed error data follows the customer's retention settings. After Managed access ends, remaining customer data is deleted within 90 days, including protected backups as they rotate out, unless the law requires longer storage.

Managed customers choose an available hosting region. Support, security, payment, and service providers may work from other countries. When the law requires a safeguard for an international transfer, we use an approved mechanism such as an adequacy decision or Standard Contractual Clauses.

We use private customer instances, TLS, access controls, software updates, backups, monitoring, and incident procedures to protect data. No system can promise perfect security.

7. Your rights

Depending on where you live, you may have the right to access, correct, delete, restrict, object to, or receive a copy of your personal data. You may also withdraw consent or complain to your data protection authority. These rights may have legal limits.

Email [email protected] to make a request about data we control. We may need to verify your identity. For error data sent by a Managed customer, contact that customer first and we will help it respond.

8. Changes

We may update this policy as Telebugs changes. We will change the date above and give any additional notice required by law.